Privacy Policy

At SOBA Recovery, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Website Terms of Use

By accessing or using the SOBA Recovery website, you agree to these terms and conditions. If you are unwilling or unable to be bound by these terms, do not access or use our website. We reserve the right to modify these terms at any time.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and other contact information you provide when filling out forms or contacting us.
• Health Information: Medical and treatment information provided during the admissions process, protected under HIPAA regulations.
• Insurance Information: Insurance details provided for benefit verification.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide and maintain our services
• To process admissions and insurance verification
• To respond to your inquiries and provide customer support
• To send you information about our services and programs
• To improve our website and services
• To comply with legal obligations

Your Rights Regarding Health Information

When it comes to your health information, you have certain rights:

Get a Copy of Your Medical Record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask Us to Correct Your Medical Record

• You can ask us to correct health information about you that you think is incorrect or incomplete.
• We may say “no” to your request, but we'll tell you why in writing within 60 days.

Request Confidential Communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

Ask Us to Limit What We Use or Share

• You can ask us not to use or share certain health information for treatment, payment, or our operations.
• We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.

Get a List of Those With Whom We've Shared Information

• You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all disclosures except for those about treatment, payment, and health care operations.

Choose Someone to Act for You

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a Complaint

• You can complain if you feel we have violated your rights by contacting us.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. You have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

We never share your information unless you give us written permission for:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

How We Use or Share Your Health Information

We typically use or share your health information in the following ways:

Treat You

We can use your health information and share it with other professionals who are treating you.

Run Our Organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Bill for Your Services

We can use and share your health information to bill and get payment from health plans or other entities.

Other Uses and Disclosures

We are allowed or required to share your information in other ways that contribute to the public good, such as:

• Helping with public health and safety issues
• Complying with the law
• Responding to organ and tissue donation requests
• Working with a medical examiner or funeral director
• Addressing workers' compensation, law enforcement, and other government requests
• Responding to lawsuits and legal actions

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• With insurance companies for benefit verification
• With healthcare providers involved in your care (with appropriate consent)
• With service providers who assist in our operations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We maintain administrative, technical, and physical safeguards to protect your information in compliance with HIPAA requirements.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but this may limit some features of our website.

Third-Party Links

Our website may include links to other websites or applications. We do not control or endorse any third-party site. Your use of third-party sites is at your own risk, and we are not responsible for their privacy practices or content.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to file a complaint, please contact us: